Frequently Asked Questions

  • What products does Portways Exim export?

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    We help international buyers source frozen fruits, frozen vegetables, fresh and dried mushrooms, home textiles, and chemicals from India, across retail, wholesale, food-service, and industrial categories.

  • What is your minimum order quantity (MOQ)?

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    MOQ varies by product, category, packaging requirements and order volume. Share your required product and quantity with us, and our team will confirm the applicable MOQ for your order.

  • Is it possible to receive a product sample for evaluation before ordering in larger quantities?

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    Sample availability depends on the product and buyer requirements. Contact us with your product requirement and destination, and our team can confirm the available sample options and applicable shipping arrangements.

  • Do you offer private label or custom packaging?

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    Yes, subject to the product and order volume. Retail, bulk, food-service, industrial, and private-label formats can be discussed based on your requirements, including pack size, labelling, and presentation.

  • Can you handle both trial/small orders and large wholesale volumes?

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    Yes. We work with importers and distributors on commercial-volume orders, and can also discuss smaller trial orders for buyers evaluating a new product line.

  • What are your payment terms?

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    Payment terms may vary depending on the product, order volume, destination and commercial agreement. The applicable terms will be confirmed during the quotation and order confirmation process.

  • What export documentation do you provide?

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    Depending on the product and destination country, we coordinate the relevant commercial invoice, packing list, certificate of origin, and applicable quality/regulatory documents required for customs clearance.

  • What is the HS code for your dried mushroom products?

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    Dried mushrooms are generally classified under HS code 0712. Exact classification can vary by processing and destination country; we confirm the applicable code as part of order documentation.

  • Do you hold any quality certifications?

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    Our quality and compliance documentation varies by product and requirement. We provide applicable documentation based on the product and destination. For specific certification or compliance requirements, please contact our team before placing an order.

  • How long does it usually take to prepare and dispatch an order after confirmation?

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    Lead time depends on the product, order quantity, packaging requirements and destination. The expected dispatch timeline will be confirmed when your order is finalized.

  • Which Incoterms do you work with?

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    Applicable shipping and commercial terms depend on the product, destination and order requirements. The agreed Incoterms will be confirmed as part of the quotation and commercial order process.

  • Which countries do you currently export to?

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    We work with international buyers and can discuss supply requirements based on the product, destination and applicable export requirements. Contact us with your destination country to confirm current supply availability.

  • How is my shipment coordinated once the order is confirmed?

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    Once product, quantity, and commercial terms are agreed, we coordinate packaging, documentation, and shipment arrangements for international dispatch based on the confirmed order terms.

  • How do I request a quotation?

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    Share the product, required quantity, preferred packaging, destination country, and any specific quality or application requirements through our contact page. Our team reviews the enquiry and responds with the relevant sourcing details.

  • Who can I contact with a specific sourcing requirement?

    Read Answer

    If you have a specification, application, or target market not listed on our product pages, send the details directly; we'll review it and let you know what's available.

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